Nitol Motors Ltd has started journey in 1984 with lots of limitation but intention was to give the best service. In the passage of time we have developed and reached in satisfactory level to going to customer heart. Considering customer satisfaction, we have been continuously providing high quality services and facilities to our customers through our service centers and spare parts outlet in various locations across Bangladesh.
Nitol Motors Ltd has the widest network reach. Today we have 15 Customer Service Division with 204 number of bays, 6 Pre Delivery Inspection workshop, 10 Delivery Depot, 8 Fuel Injection Pump Project Setup and separate Recon Plant, Technical Training Center, Driver Training Center.
We have 12 number of ISO Certified workshops. These are Tongi, Madanpur, SCV Konabari, Jashore, Bogura, Rangpur, Sylhet, Rajshahi, Feni, Coxbazar, 3s Chattogram & Cumilla.
Authorized Service Center: Nitol Motors has the widest partner network with over 46 plus ASC including 242 number of bays to assist you in vehicles services in all over Bangladesh.
After vehicle sales we provide prompt action for giving nationwide warranty facility for various models of Tata Motors up to 1 year or 64000 km (Tipper 1500 hour).
For Prima LPS & Trucks Model Warranty Period: 2 year/1,00,000 kms from sale date,which comes first
For Prima Tipper Range Warranty Period: 2 year/3000 Hrs from sale date,which comes first.
For Ultra Trucks & Buses Model
• Vehicle Warranty: 1 year/1,00,000 kms from sale date, which comes first.
• Vehicle Line Aggregates Warranty: 2 year / 2,00,000 kms from sale date, whichever comes first
We also provide 3 month Spare Parts warranty. Customers can operate the vehicle without any tension.
Nitol Motors Ltd offer you support through a wide parts network 640 Channel Partners, 2 warehouses and 19 Champion Zones. Thus, you can be sure of getting genuine spare parts you need without any loss of valuable time.
Nitol Motors offer rebuilt Engine to reduce the down time of your vehicle and also decrease your total cost of ownership. It will helps you to run your business smoothly.
24 hrs Commitment: We are committed to give delivery your vehicle within 24hrs for Minor works. This is the repair time assurance programme available across all workshops. All types of accident & major repairs are excluded from this programme.
Quick service: If your vehicle needs minor repairs feel free to drop to Nitol workshop and we are committed to delivery your vehicle within 90 Mints. Anyone can assured vehicle service by giving us advance booking. We have dedicated epoxy bays and mechanics in workshop to fulfill our promise.
Exclusive KAM Bay: We have exclusive epoxy KAM Bay & dedicated mechanic for corporate fleet customer support. This facility is available for Tongi, Madanpur, 3S Chattogram C & Jashore workshop.
Service Agreement: This offer a complete preventive & scheduled maintenance & breakdown repaires of the vehicle, on payment of an agreement. Once did agreement, can enjoy 7% spare parts & 20% Labour charge discount for 1 year.
Corporate Agreement: Corporate Agreement is offered to large or Fleet Owners for taking service by credit. Under this, Customer take service without pay any interest but pay with in certain period of time.
We endeavour to reach you even at the remotest of location through this programme within 48 hours. Our onsite packages are available in various options.
Mobile Workshop: Three numbers of Mobile Workshop has been launched to service vehicles onsites, to save time and cost repair. It shall provide service to all range of vehicles, a complete service package at industrial sites. It is equipped with aggregate tools and equipment required for scheduled service & repairs.
Mobile Service Vans: With this service, customer can easily avail quick services at their door step. In fact, our mobile service vans are just a phone call away which is 096 36 600 600. Nitol Motors has 100+ Mobile Service Van including ASC.
Mechanic on Wheels: In the commercial vehicle sector Nitol Motors Ltd has 1st time introduced 40 numbers of Motorbike for onsite services by taking the concept of ‘’ be there for your customer at the right time’’. It can be creates an opportunity to connect with end customers during a trying and stressful situation, to establish a strong, Positive customer relationship and Brand affinity.
VEHICLE TRACKING SYSTEM: With the unique Tata Fleetman tracking system, you can effectively monitor all vehicles in your fleet, both individually and collectively, on a real time basis. Tracking device not only helps you for track your vehicles but also provides you to manage your running vehicle stop if necessary. After vehicle sales we provide you 5 years tracking device facility.
Insurance: After vehicle sales we provide 1st party insurance facility without payment for various models of Tata Vehicle up to 1 year. If any customer faces any incident get Insurance facility without any hassle.
At Nitol Motors Ltd, we always endeavor to support you in case of emergency. This programme provides an assured quick accidental repair time to customer. We have dedicated accidental workshops at Noakhali, Jatrabari & Chattogram.
Technical Training Center (TTC): Nitol motors has a Technical training Center headed by qualified and competent Trainers who imparts training in automotive maintenance and repairs to Nitol own workshops technician as well as authorized dealer technicians, fleet owners and customer. Industrial attachment, short certification program are in line with collaboration of various institution.
Driving Training School (DTS): Internationally recognized Training facility on Driving both for learners and refreshers across Bangladesh. Support the society with automotive drivers who are capable of maintaining road safety and driving confidence while on the wheel. Practical & theory classes are imparted to drivers in these institutes.
Annual Customer Care Day: Tata Motors & Nitol Motors celebrates 23rd October of every year as Annual Customer Care Day. This date coincides with the date when the first commercial vehicle rolled out from TELCO on 23rd October, 1954.
Customer Meets & Service Campaigns: These meets involve customer contact programmes which are conducted across Bangladesh. The aim is to collect customer feedback, for a better understanding about real time customer needs and issues. Moreover, products and services during these meets are offered at discounted rates. Such programmes actually help you better manage your fleet which in turn improves your profitability.
Service Reminder: Get the most out of your business with automatic reminders Nitol Motors Ltd gives service reminders to all vehicle concern by SMS, Phone Call & various Stickers.
Customer Care Website link: http://nitolmotors.com
Nitol Motors website is a single platform for customer to find all that they need to know about our various product offers. The site provides details on the nearest service station, value added service, touch point, list of offers etc.
If you need help with your vehicle, please click on the link below. Our customer care representative will reach out to you.
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